Wear app not installing or trouble connecting

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  • Last Post 04 November 2019
SG57 posted this 28 February 2018 - Last edited 28 February 2018

General

If you do not see the Dashboard for Tesla app on your Wear device, first make sure your Wear device is properly connected to your mobile device.

You can do this easily by using other Wear apps that interact with the mobile device, such as receiving a phone call or text message. This will check if there's a more general problem with your mobile and Wear device connectivity.


Wear 1.X

If your Wear device is running Android Wear 1.0, the Dashboard for Tesla Wear app will automatically install when the mobile app is installed and no additional steps are required.

A reboot of the Wear device may help force a resync of apps, but generally this is not needed.

NOTE

There is a potential for lag time up to a few days in the time it takes for Wear apps to automatically install on devices running Wear 1.X.

This is a known issue to Google and can only be resolved by them, until then the only other option is to be patient and give it time for the Wear app to automatically install.

Source


Wear 2.0+

If your Wear device is running Android Wear 2.0, the Dashboard for Tesla Wear app will not automatically install when the mobile app is installed.

This design change is intentional by Google, instead you must install the Wear app yourself from the Play Store app on the Wear device.

You can search for the Dashboard for Tesla app on the Wear device's Play Store, or usually you can open the Play Store app on your Wear device and scroll down to the bottom on the main screen where you'll see a list of companion apps available for install for your device.


Missing / Outdated Versions

Another common problem for the Wear app failing to install or connectivity issues is the official Android Wear app on the mobile device and the Play Services version on either device is not installed or not updated.

  • You can make sure the official Android Wear app on the mobile device is updated by checking if an update is available on the Android Wear Play Store listing here

  • You can view the installed Play Services version on your mobile device by finding it with your installed apps in Settings

  • You can view the installed Play Services version on your Wear device by going to Settings > System > About > Versions

  • You can update the Play Services app on the Wear device by going to Settings > System > About > Versions and tapping the Play Services menu item


Resync Apps

If you are still unable to install the Dashboard for Tesla app on your Wear device, try resyncing your Wear apps from the official Android Wear app on the mobile device.

As a last resort, remove and re-add your Wear device from the Android Wear app on the mobile device.


For future reference, you can tap the question mark ? button on the top of the Wear screen in the mobile app to quickly return to this post.

Cord Rehn
CEO, Lead Developer
cord.rehn@sg57productions.com
SG57 Productions
6 Comments
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TheBruce posted this 03 September 2019

Is Samsung Galaxy watch supported?

Chase Treadway posted this 04 September 2019

Yeah, I purchased the wear addon because it stated in the changelog that Samsung wear was supported. What's the deal?

louisbl@hotmail.com posted this 05 September 2019

can't get it to work on my samsung s3 gear

Hacksaw inc posted this 22 September 2019

Same here not working Samsung Galaxy wear 46mm

Kristo posted this 23 October 2019

Hi,

What about Galaxy Gear Support ? I can see my Gear S3 connecternd in Galaxy Wear App....but still nothing appear in dashboard app on my android phone.

How to find the watch app in Galaxy Store ? (I cannot find anything with keywords tesla, dashboard, sg57)

Regards, Kris.

eddieff posted this 04 November 2019

Wear OS has stopped working. The animation runs and it connects to my vehicle, but when I tap to continue I get the "Connection error please sign in ..." I am signed in on the phone and that is connecting and is able to manage the vehicle. I have restarted both phone and watch still no connection (Samsung note 10 plus to Tic Watch pro)

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